PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST DISCONTINUE USING THIS WEBSITE.
Welcome to Smile Travels, The first virtual travel agent in Bangladesh. By using this Website, you unconditionally and irrevocably confirm, agree, and accept all of the terms and conditions contained herein and any other legal notices, policies, and guidelines linked to these Terms and Conditions (Agreement).
Any and all statements made in these Terms & Conditions related to Smile Travels are also made on behalf of our affiliates, subsidiaries, and parent companies, including all disclaimers. Smile Travels does not act as principal but makes arrangements with third-party vendors, such as, but not limited to airlines, hotels, car rental agencies, tour operators and consolidators, for travel-related services which include, air transportation, lodging, and car rental. By using this Site, you acknowledge that the rates offered by Smile Travels and affiliate companies are a result of negotiation between Smile Travels and the Travel Suppliers and include certain fees retained by them for their services, taxes, and other charges. When booking with any Travel Supplier through this Site, you authorize Smile Travels and affiliate companies to book reservations or enter a contract on your behalf with Travel Suppliers for the total price displayed, including such fees and any applicable taxes or charges related to the Travel Supplier’s or Smile Travels’s services.
Smile Travels shall not be liable for errors or inaccuracies on the Site, or the failure of Travel Suppliers from whom you obtain services through this Site, including but not limited to airlines, hotels, car rental agencies, tour operators and consolidators, vacation packages, activities suppliers, traveler assist service providers and insurance providers. Smile Travels, in providing travel management services, does not endorse, guarantee or ensure the products or services, which are provided by an external supplier, the financial position of such suppliers or the reimbursement to you from any loss as a result of the financial condition of such supplier and technical errors. In the event that a supplier defaults prior to providing the service to you where a payment has been made, your sole recourse for a refund shall be the defaulting supplier, unless such loss was caused solely by Smile Travels. Except as expressly stated herein, Smile Travels assumes no responsibility for actions relating to travel services beyond the control of Smile Travels or its employees. Smile Travels is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any Travel Supplier. Smile Travels shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to booking and payment for such service. Smile Travels shall not be liable for any cancellation, overbooking, delay, re-routing, strike, any weather occurrence, or governmental occurrence as it affects your travel reservation made with us. Smile Travels shall not be liable for the depiction of travel products and services made available by any supplier of travel products and services, including but not limited to photographs, listed amenities, ratings, and discounts. Smile Travels acts as a service that provides value-added service to retail travel agents and consumers. Smile Travels has no control over and assumes no liability for the actions of the suppliers from whom it obtains travel products or services. Smile Travels shall not be liable for final currency conversion or rates when paid after a travel reservation is made with us for international travel products and services. You agree and acknowledge that currency rates vary and any quoted price on the Site in local currency is a guideline, and not binding on the side in local currency is a guideline, and not binding on the travel supplier or us. Once certain travel reservations are made and paid for, that may be completely non-refundable or there may be a penalty involved in cancellation or seeking a refund from the supplier of travel products and services. Once tickets have been issued there may be a penalty involved for cancellations and refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected. Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled, and flight load. Smile Travels does not guarantee, endorse, validate, or promote other advertiser’s products and services that are advertised on our Site. By booking with us a contract may be formed between you and a Travel Supplier, and additional Terms & Conditions may apply to your booking and purchase of travel-related goods and services. You hereby agree to be bound by all the Terms & Conditions of purchase imposed by any Travel Supplier with whom you choose to contract, including, but not limited to, payment of all amounts when due and compliance with the Travel Supplier’s rules and restrictions regarding availability and use of fares, products, or services. Some Travel Suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay or during the use of the reserved products or services. Such a deposit is unrelated to any payment received by Smile Travels for your hotel, car, or airline ticket booking. You understand that any violation of a Travel Supplier’s rules and restrictions may result in the cancellation of your reservation(s), in denial of access to the respective Service Element or services, in your forfeiting any amount paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.
By using the Site, you agree to irrevocably waive any claim against Smile Travels, its subsidiaries or affiliates, and any of such party’s officers, directors, managers, agents, contractors, or employees, and expressly agree that neither Smile Travels nor any of its subsidiaries, affiliates, officers, directors, managers, agents, contractors or employees, shall be held liable for:
Any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act or omission of, or any failure of performance of any kind by any Travel Supplier;
Any inconvenience, loss of enjoyment, mental distress or other similar matter;
Any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates;
Any cancellation or double-booking of reservations or tickets beyond the reasonable control of Smile Travels; and
Any claim of any nature arising out of or in connection with air or other transportation services, products, or other features performed (or not) or occurring (or not) in connection with your itinerary.
For the avoidance of doubt (and without limiting the foregoing), Smile Travels does not assume any liability whatsoever for canceled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the relevant airline.
You agree to protect and indemnify Smile Travels, its affiliates, partners, joint ventures and/or their respective suppliers and any of their respective officers, directors, managers, employees, and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
You or on your behalf in excess of the liability described above provided that such limitation of liability is permitted by the law of your state of residence;
By third parties as a result of your breach of these Terms & Conditions, notices or documents referenced on the Site;
Your violation of any law or the rights of a third party; or Your use of the Site.
If you have a dispute with a travel product or service supplier(s), including but not limited to airlines, hotels, car rental agencies, tour operators and consolidators, vacation packages and activities suppliers, traveler assist service providers and insurance providers, you release us, our affiliates, partners, joint ventures and their respective officers, directors, managers, agents, and employees from claims, demands and damages (direct, indirect, incidental, and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
To ensure that your credit, debit or charge card is not being used without your consent, we may validate your name, address and contact number supplied by you during the booking process against appropriate third party databases. By accepting these Terms & Conditions you agree and authorize us to carry out such verification checks as stated herein. In performing these checks, you acknowledge and concur that such personal information you provide to us may be disclosed to a registered Credit Card Payment Gateway Agency which may keep a record of such information in whole or in part. Rest assured this verification process is performed for the sole purpose to verify and confirm your identity.
You agree that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all Terms & Conditions herein. If you are using this Site and/or making travel reservations or bookings for another person you agree to inform that person(s) about the Terms & Conditions that apply to the travel reservations and bookings you have made on their behalf, including all rules and restrictions applicable thereto and these Terms & Conditions. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others). You are responsible for any bookings and travel reservations made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Site is true, current, complete, and accurate. Furthermore, you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited Whenever you make use of a Site feature that allows you to upload material to the Site, or to make contact with other users of the Site, you must comply with applicable laws and the best standards of Internet courtesy and behavior. You undertake that any such contribution does comply as aforementioned, and you irrevocably undertake to fully indemnify us at all times for any breach of that warranty and undertaking. Any material you upload to the Site will be considered non-confidential and non-proprietary, and we have the right to use, copy, store, distribute, and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible or liable to any third party for the content or accuracy of any materials posted by you or any other user of the Site. We have the right to remove any material or posting you make on the Site if, in our opinion, such material does not comply with these Terms & Conditions.
Customer satisfaction is the foundation of our success. That’s why, if a dispute arises between us, our goal is to resolve the dispute quickly in a fair and cost-effective way. Accordingly, we strongly encourage you, before taking any other action, to reach out to us by contacting customer service at +88 01861 95 69 71 or [email protected] so that we have an opportunity to try to address your concerns. Otherwise, you and we agree that we will resolve any dispute, claim or controversy arising out of or relating to your use of the Site, these Terms & Conditions, or the breach, termination, enforcement, interpretation or validity thereof, or our relationship in connection with the Site or these or previous versions of these Terms & Conditions, in accordance with one of the subsections of this Resolution of Disputes section below or as otherwise mutually agreed by the parties in writing.
You agree that the travel services reservations facilities of the Site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the Site may result in you being denied access to such facilities. You may not use this Site for any commercial purpose. You agree you will not access, monitor or copy any content or information of this Site using any robot, spider, scraper or other automated means or any manual process for any purpose without our written permission. You agree that you will not violate the restrictions in any robot exclusion headers on this Site, or bypass or circumvent other measures employed to prevent or limit access to this Site. You agree you will not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, content, graphics, software, products, or services obtained from or through this Site or call center. You agree you will not use a frame or border environment around the Site, or other framing technique to enclose any portion or aspect of the Site, or mirror or replicate any portion of the Site, and that you will not sell, offer for sale, transfer, or license any portion of the Site in any form to any third parties. You agree you will not use any device, software, or routine that interferes, or attempts to interfere, with the normal operation of our Site, or take any action that imposes an unreasonable load on our equipment. You will not disguise the origin of the information you transmit through the Site, whether to navigate the Site, make a travel reservation or booking, or post any content. You must not misuse the Site by knowingly introducing viruses, Trojans, worms, logic bombs, or other material which is malicious, offensive, defamatory or technologically harmful. You must not attempt to gain unauthorized access to the Site, the server on which the Site is stored or any server, computer, or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of-service attack. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it. We reserve the right to cancel your Smile Travels account and terminate your use of the Site if you violate any of the above prohibitions.
In order to complete a Booking the following steps are taken to ensure its validity: When we place Service Elements on our Site, we are inviting you to make an offer for their purchase. You do not make this offer until you press “Book” on the payment page of the Site. Once you have done so you have made Smile Travels an offer (which cannot be withdrawn if you change your mind) to purchase the relevant Service Element(s) from the relevant Travel Supplier(s) (your “Booking”). We are free to accept your offer on behalf of the relevant Travel Supplier or to reject it, at our sole discretion. The Smile Travels email confirmation is NOT the contractual acceptance of the Booking, but merely an acknowledgment that we have received your offer. We will need to check the availability of the relevant Service Element(s). If the relevant Service Element is available, your booking will be processed. The contract pertaining to the relevant Booking is formed when payment in full has been received. The contract between you and the relevant Travel Supplier will relate only to those Service Elements confirmed by email with ticket numbers in case of air or reservation numbers in case of hotels, cars, or activities. The terms of your Booking (such as price, availability, and/or dates of travel) are not guaranteed until the contract is formed between you and the Travel Supplier and a ticket has been issued and/or a reservation has been made and confirmed by the Travel Supplier. Please note that once you have completed the Booking stage you can only cancel or change the details (such as names or destinations) of your Booking at our sole discretion and in accordance with these Terms & Conditions. These Booking processes will apply to any of our individual Service Element’s Terms & Conditions set out below. The airline ticket Terms & Conditions, the hotel Terms & Conditions, the car rental Terms & Conditions, the attractions and services Terms & Conditions supplement any area not covered by the Booking process. We reserve the right to change the Booking process at any time, with changes automatically taking effect from the date such changes are posted on the Site. At all times throughout your trip, a government-issued photo ID is required for security checks at airports, hotels, and car rental locations and may be required for attractions and other products as deemed necessary by the relevant Travel Suppliers. In addition to the required government-issued ID as stated above, proof of citizenship (Passport) is required for international travel. Please note that it is your sole responsibility to ensure that you meet the passport, visa, and/or health requirements of the countries you wish to visit and those that you transit (even if it is for a simple flight change). Many countries require that your passport should be valid for a minimum period from the date of arrival into that country. For any questions regarding what the applicable minimum period is and any other conditions or passport/visa requirements for travel, you should contact the corresponding local consulate of the countries to which you are traveling. Neither Smile Travels nor its affiliates accept any responsibility, and you will not be entitled to any refunds whatsoever if you are denied boarding, delayed, or deported due to non-fulfillment of the above. Government entry/exit fees may apply, depending on your destination. These are your sole responsibility and will be added to your booking charges. All travelers on your Booking (if more than one passenger) must travel on the same itinerary. Individual passengers cannot be added to, and/or deleted from your Booking. Smile Travels reserves the right to correct errors in any advertised price and, if applicable, give you an option to either cancel the Booking or allow Smile Travels to collect an amount equal to any increase in price from your provided credit or debit card, your prepaid balance or bKash, prior to your departure. Failure to pay extra charges may result in the cancellation of Booking. Each Service Element listed in your Booking is provided by the respective Travel Supplier. An extra charge may be added by Travel supplier for Baggage, Meal, and seat selection. Frequent traveler points and/or miles may or may not be available for any portion of your Booking. Temporary Booking will be automatically canceled after 1 hour. Other types of booking will be automatically canceled 30 minutes before booking expiration or After a maximum of 24 hours of booking creation. You must check this with the relevant Travel Supplier. Once you have made your Booking, you cannot transfer or change the name(s) or destination(s) listed in your Booking. The terms of this agreement incorporate by reference the terms of each airline’s contract of carriage. Passengers may inspect the full text of the contract of carriage at each airline’s airport or city ticket offices. Passengers have the right, upon request to the airlines, to receive free of charge by mail or another delivery service the full text of the contract of carriage.
The incorporated terms of the contract of carriage may include:
Limits on the airline’s liability for personal injury or death of passengers, and for loss, damage, or delay of goods and baggage, including fragile or perishable goods;
Claim restrictions, including time periods within which passengers must file a claim or bring an action against the airline for its acts or omissions or those of its agents;
Rights of the airline to change terms of the contract;
Rules about reconfirmation of reservations, check-in times, and refusal to carry;
Rights of the airline and limitations concerning delay or failure to perform service, including schedule changes, the substitution of alternate airlines or aircraft, and rerouting.
Our total prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals, and activities included in your Booking unless stated otherwise in your ticket information email or in these Terms & Conditions. Additional fuel surcharges, security, baggage, meal, seat reservation, hotel incidentals, and other applicable service charges may apply which will be charged by the relevant Travel Supplier at the time of check-in. You are solely responsible for any such additional charges due to the Travel Supplier. If you have any questions about such charges, please contact the relevant Travel Supplier directly. Prices quoted also do not include any additional flight fuel surcharges or other surcharges, which may be imposed from time to time by the relevant Travel Supplier or authorities, all of which must be paid by you. Payment must be made in full with a valid credit or debit card at the time of booking. Smile Travels accepts all major credit or debit cards with a verifiable billing address. You hereby authorize Smile Travels and its authorized third party to process the charge to the credit or debit card you provide to us for the total amount of your Booking. You may be required by the relevant Travel Supplier(s) to present a valid credit or debit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on your Booking. All offers, prices, and conditions of sale may be subject to:
change without notice;
advance purchase, eligibility, seating, or other limitations;
travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions;
reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply);
other conditions/restrictions; and
A reservation is not complete until confirmed/ticketed/issued. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number or bKash transaction number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number or bKash transaction number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. In the event, the fare selected is not available or Ticket not issued, and if the transaction is completed, In this case, the paid amount will be added to your current balance and you can use the balance in the future or request for a refund the unused balance. The amount will be sent to your bank account within a logical time limit. But if the ticket is issued in a higher price, Smile Travels reserves the right to correct errors in any advertised price and, if applicable, give you an option to either cancel the Booking or allow Smile Travels to collect an amount equal to any increase in price from your provided credit or debit card, your prepaid balance or bKash, prior to your departure. Failure to pay extra charges may result in the cancellation of Booking.
Any and all changes made to the itinerary are restricted and are subject to airline fare rules, whichever is more restrictive; most of our tickets, hotels, cars, packages, and cruises do not allow any date or name changes after the booking is completed. Smile Travels does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to the customer’s request or supplier’s schedule changes.
Most of our airline tickets are 100% non-refundable. In certain cases, where the airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler on the same airline. Usually, the credit issued by the airline supplier has a specific expiration date, after which it cannot be used. We encourage you to discuss additional restrictions attached to your credit with a customer service agent. All such bookings where the cancellation may be permitted must be canceled prior to the scheduled departure time of the first flight segment by calling our customer service center. We do not guarantee any cancellation. When you are ready to make your new booking and wish to use your airline credit, you will be required to pay fare difference (if any), applicable airline penalties and any applicable Smile Travels post-ticketing fees. All such changes are governed by each airline’s fare rules, policies, and procedures, which are not under our control. No additional representation is made for our exchange fees except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.
If your itinerary includes flights operated by more than one airline, please read carefully each airline’s terms and conditions, which can be found on each airline’s website. Each such airline will have its own restrictions, rules, and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a Customer to make changes to the other flight, the Customer may be responsible for any fees or ticket cost incurred for making changes to the unaffected flight. Such airlines may charge their own fees for changes, refunds, or if exchanges are requested. You are responsible for complying with each airline’s terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). It is advisable you print your outbound and return portions of your e-ticket confirmation for all flights prior to traveling. You may be asked for proof of your return ticket at check-in.
We are unable to provide a specific timeline for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgment of your request and provides you with a tracking number. Upon receipt of your request, we will work with the suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier decision. Our services fees associated with the original travel reservation or booking are not refundable. Please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for a refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, Smile Travels will charge a post-ticketing services fee, as applicable. All refund fees are charged on per ticket per person basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such a refund is not processed by the supplier, we will refund you our post-ticketing service fees applicable to your agent assisted refund request, but not our booking fees for the original travel reservation or booking.
We accept credit cards and debit cards issued in Bangladesh and several other countries as listed in the billings section. We also accept Cash in Office, bKash, Online Bank Transfer, etc. methods as well.
Please note: all hotel, car rental, and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation. In order to provide you with further protection, when certain transactions are determined to be high-risk by our systems, we will not process such transactions unless our credit card verification gateway team has determined that it’s safe to process them. In order to establish the validity of such transactions, we may contact you or your bank.
Most tickets are electronic (e-Tickets). If an e-ticket is generated the ticket information will be available on the Site. All bookings and fares are not guaranteed until ticketed by the supplier. For Air tickets, hotels, car rentals, and vacation packages, bookings are not guaranteed unless you receive a confirmation number by email.
Smile Travels bears no responsibility in the event your credit or debit card is not approved or charged. There can be many reasons why your credit or debit card may not have been approved or charged. Examples of these maybe: airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing; or sufficient funds not available on the credit card. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non-cancellable. Smile Travels uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines, and other law enforcement. You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other products have been delivered by email confirmation or have been shipped to you.
Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these Terms & Conditions and continues with the purchase. When certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it’s safe to process them. In order to establish the validity of such transactions, we may contact you or your bank.
Please note that your seats, meals, frequent flyer, and other special requests are requests only. The airline reserves the right to apply any revisions to the requested seat allocation without notification. All requests should be verified with the airline. We do not guarantee you will be assigned the seat you have requested. We also do not guarantee that your meal, frequent flyer and other special requests will be confirmed by the airline. It is therefore recommended you contact your airline directly to confirm these requests.
If you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. We recommend traveling light to reduce these costs. To find the additional weight baggage fees for each airline, please visit our Booked Airline page. These fees are to be paid directly to airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.
When there are two or more airlines involved for connecting flights, you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. In these cases, if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. We recommend traveling light to reduce these costs.
All Airlines have differing rules and policies regarding schedule changes, which are beyond our control. Due to the operational needs of each airline, changes are often made to the flights that they are currently operating. Often these changes are a prediction of travel needs for future dates but can also reflect same day changes. Types of changes could be flight number changes, time changes, routing, date changes, and or cancellations. Cancellations include when an airline has stopped or temporarily canceled service to certain cities, or stopped service on certain days of the week.
Smile Travels does not assume any liability whatsoever for canceled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.
We make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm your flights within 72 hours of departure.
It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. You should periodically check emails for updates regarding flight schedules and respond in a timely manner.
All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Smile Travels will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country. Your transaction with Smile Travels does not guarantee entrance to the country of destination. Traveler understands that Smile Travels accepts no responsibility for determining passenger’s eligibility to enter or transit through any specific country. Information, if any, given by Smile Travels’ employees must be verified with government authorities. Such information does not imply responsibility on Smile Travels’s behalf.
Smile Travels is not responsible for any tickets that could not be processed due to inaccurate and/or incomplete verification of credit card information, and/or credit card decline and/or due to technical glitches. Smile Travels will make every effort to provide alternative flight/fare options. If we are unsuccessful in contacting you, we reserve the right to cancel your booking. Smile Travels will not be responsible for any fare increase and you have to pay the extra amount, otherwise, the booking will be canceled. All fares are not guaranteed until ticketed.
It is the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines, and routing including all airport changes. If you discover any discrepancy in your itinerary, you are requested to immediately contact a Smile Travels customer service agent within 2 hours from the time the booking was completed. If you fail to contact us by phone within 2 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking. You are requested to review and save the itinerary.
Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the supplier. Smile Travels accepts no responsibility for any changes that the supplier has not updated Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither Smile Travel nor the hotel will guarantee that your request will be honored. These rates will require you to present identification at the time of check-in to prove that you’re eligible for those special rates. Hotel properties are not obligated to honor these rates if you do not qualify or if you don’t have identification confirming your eligibility. No refunds will be issued for unused room nights due to early departures. Some hotels offer an Airport Shuttle as an extra service. You should always contact the hotel prior to check-in to find out availability and pricing. Booking Bonus that is offered by the hotels, such as free breakfast, tours, etc. are all subject to change and availability and are controlled by the hotel directly.
Prepaid Reservations are charged to your credit card at the time of booking. This charge includes Full Base Amount (room only) of the reservation. Resort fees, energy surcharges, and cleaning fees may be charged on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls. Rates are only guaranteed at the time of booking.
Some hotels will require a voucher at check-in. Smile Travels will send the voucher to the email address supplied to us when your booking was made. It is always recommended you have a copy of your email confirmation with you at check-in.
Meal Plan is the sort of dining arrangement that you have selected for your hotel stay. For example, you may have selected a hotel which cooks all your meals for you and which are included in the price. Or, you may have selected an apartment with cooking facilities, which means you arrange your own meals. Meal Plan meanings and abbreviations are as follows:
Room Only (RO) means that no meals will be included in the price you have paid for your accommodation/vacation package.
Bed and Breakfast (BB) means that breakfast is included in the price you have paid for your accommodation/vacation package.
Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the supplier. Smile Travels accepts NO RESPONSIBILITY for any changes that the supplier has not updated. Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither Smile Travel nor the hotel will guarantee that your request will be honored.
Any changes or cancellations should be requested by calling customer service. A No-Show is when you fail to show up to check-in for your reservation without prior notification. If you are not going to check in for your reservation you will need to contact the hotel directly. Depending on the hotel restrictions you may be charged penalties or lose the entire pre-paid or deposit amount of your booking.
Hotels may take up to 72 hours to return a confirmation number. The process starts when you book the hotel on our Site. We will send you an email stating that your reservation is confirmed. This is to let you know that we have received your request. If you do not receive any email communication from Smile Travels, please email at [email protected] and include the confirmation number and a contact phone number. We suggest you reconfirm your hotel reservation 24 hours prior to check in. In many cases, the hotel will not receive the actual guest name until 72 hours prior to arrival. Your reservation is secured and guaranteed once you have received the final confirmation email and or voucher. We recommend you contact the property within three (3) days of your scheduled arrival to confirm your details.
We reserve the right to be indemnified by you in full against all loss, costs, damages, charges and expenses incurred by us as a result of any cancellation for any reason.
You must call Smile Travels if you have any issues during check-in or check-out. Many issues may be resolved by a simple phone call.
We and our service providers may collect Personal Information in a variety of ways. We may collect Personal Information through the Services, such as when you make a booking or register for a promotion. We may collect Personal Information from you offline, such as when you contact customer service. We may receive your Personal Information from other sources, such as public databases, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected), and other third parties, to the extent permitted by applicable law.
We may use your Personal Information:
To complete and fulfill your booking or purchase, which includes processing your payment, communicate with you regarding your booking or purchase, and provide you with related customer service. We use passport information for the purpose of travel bookings.
To respond to your inquiries and fulfill your requests, such as to send you newsletters.
To send administrative information to you, such as information regarding the Services and changes to our terms, conditions, and policies.
To send you marketing communications that we believe may be of interest to you, to the extent permitted by law.
To personalize your experience on the Services by presenting products and offers tailored to you.
To allow you to participate in sweepstakes, contests, and similar promotions and to administer these activities. Some of these activities have additional rules, which may contain additional information about how we use and disclose your Personal Information. We suggest that you read any such rules carefully, as you will be bound by them if you choose to participate.
To facilitate social sharing functionality.
To allow you to send messages to another person through the Services. By using this functionality, you are telling us that you are entitled to provide us with your friend’s name and email address.
For our business purposes, such as data analysis, audits, fraud monitoring, and prevention, developing new products, enhancing, improving, or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.
As we believe to be necessary or appropriate:
under applicable law, including laws outside your state or country of residence;
to comply with the legal process and to prevent, detect, or suppress abuse, fraud, or criminal activity;
to respond to requests from public and government authorities and self-regulatory organizations, including public and government authorities and self-regulatory organizations outside your state or country of residence;
to enforce our terms and conditions;
to protect our operations, assets, or interests or those of any of our affiliates;
to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and
to allow us to pursue available remedies or limit the damages that we may sustain.